Refusal of Refund

Item: Checkers & Checkers Hypers
Rating: 1

I was would like to express the Horror service recieved from Pertunia and Thusanang . I walked into the store to return the Travelling bag , Pertunia accused me that it cannot be returned as i have used the bag . I have never used that Travelling back I only bought it and the quality was not fair for the price . He then Called Riaan , Riaan did his inspection and found out that it was never been used and they must refund me . Well it seems as if the Manager's Instructions are not taken into account . They made me sign the refund papers and REFUSED to refumd me saying they need to give me a gift voucher . After such a Horror service who wants to still shop at Checkers. Well , They created their own Disclamer saying now they need to put money into the Card . I explained it a Temporary card which expires in few Day . Your Cashier Thusanang knows nothing about the card she doesnt even know that the debit card expires . As per the Customer Protection Act This is within my right to recieve my Full refund . I asked her(Thusanang) where are the Legalities that we need to put in into the Card. Confused qs she is she said "there" I asked where , She pointed the Travelling Bag . I see no legalities/Disclamer on the Case not even on the Reciept I need my Full refund in Cash or else show my the Disclamer on he Travelling case or on the Reciept You will need to teach Thusanang and Pertunia that it is very much ******* to create their own Disclamer and **** to the customer that it is on the Product . I need my full refund by NOW

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