Refund my money. Your service us pathetic

When are you paying my money back after you failed to deliver all my items I bought from your 60 sixty app for order# I ***7. I emailed you and called 3 times already and no refund has been paid just promises after promises. I ordered on the 16th. Today is the 21st. I want my refund. Your service is pathetic, *********** and the worst 😒 🙄