RE: Disgust In Checkers House and Home and Samsung on their lack and disrespect shown to a Customer

Good Day

I have a serious complaint regarding House and Home and Samsung. On the 19/02/2019 I purchased a Samsung microwave and refrigerator from Checkers H&H Pavilion KZN. On Sunday night while we were asleep, we were awoken by a blast from the kitchen, on inspecting the electronics we found no wires or anything relating to the microwave burnt out. However, on Monday morning while trying to warm milk the microwave was performing but not heating anything. So, I called H&H on *** and was referred to their customer service department I spoke to an agent named Zoleka, this young lady didn't allow me to finish my complaint but quickly passed the buck onto Samsung giving me their customer service number ***. Now I need to make this statement before going further there is a 10 - year warranty on the microwave ask me how I know because it's stuck on the glass door of the microwave. I called the number given and I spoke to Sibongela from Samsung who told me to call JT Electronics, on ***, going on to tell me I have to pay for the call out fee as well as the repairs. I asked her what the warranty was for and when in the 10 years does it kick in and cover their product. To my surprise this young lady put the phone down on me. JT Electronics I need to add I took my convection microwave and tv to them 10 years later they still have not given me my possessions back they informed me it was lost when they moved office. So here I sit with a dead microwave that has a 10-year warranty with both House and Home and Samsung not willing to stand up to their product and the warranty stated on purchase and stuck on the glass door of the microwave. Not to mention the customer service received by both CUSTOMER SERVICE AGENTS IN HOUSE AND HOME AND SAMSUNG, the minute Sibongela put the phone down on me because she could not answer my question, made me so angry don't advertise 10-warranty and three years later both the manufacturer and the supplier refuse to assist when there is a fault. Who will take accountability for the poor service from both the faulty manufacturing of this product I paid cash for, and Samsung puts the phone down because they don't know what customer service means.

If a 10-year warranty is placed on an item it tells the consumer that this is a good product because ni idiot would put a 10-warranty on a piece of junk. Samsung if your customer service agents don't know how to handle customers then it also paints a bad review on your company, and this applies to Checkers House and home as well. The only time you receive fantastic customer service is when you are buying a product the smile and pleasantry dissipate when the product is questioned. DISSAPOINTED, FRUSTRATED AND CONFUSED there are so many people trained in customer service that cannot find employment, yet those that are the window to the company cannot represent their company professionally, efficiently, respectfully providing service not rudely placing the phone down on a customer..