RAW PIE AND UNPROFESSIONALISM

I went to Checkers Durbanville today between 12:00 and 12:15 to purchase a sausage roll pie and energy drink as a quick snack between clients. When I took the first bite into the pie- The meat was raw and the pastry was saturated!! So I went straight back into the Checkers store to complain about the raw food. I was told to go and fetch a replacement pie.. which I did. I decided on a Biltong and cheese pie (which was more expensive) So I paid in the difference. I was then handed a booklet and told to complete it (without an explanation) by the cashier or the manager standing at the cigarette counter. I then completed the booklet with my info and handed it back. I was then handed the booklet once again- to my shock. I then said and what now? The manager just said “Just sign” –(without any explanation!??). I then signed and mentioned that I hope I don’t get sick from the raw pie (Which is a huge concern to me). The manager then said “it was only a small bite and that I won’t get sick (As if she is a doctor??). The manager then muttered under her breath “sorry”. ( i expected a better apology and service after receiving RAW FOOD when it was supposed to be Cooked and Hot). I then walked out the store with my second pie. i took my first bite, I noticed that the pie wasn’t a Biltong ****! (which I paid extra for, but was a chichen ****) So I called Checkers to complain yet a second time in one day!! I spoke to the same manager (Unprofessional manager)- I voiced my total dissatisfaction of the service that I had received and how she handled the situation. I also informed her that I am in the customer service industry too and that i provide my clients with excellent service and respect and that I deserve the same as a loyal Checkers customer. She then interrupted me and said that she would arrange another pie for me and asked for my address. I then advised her that my appointment was due to start in 15 mins and that I don’t want another pie and that all I wanted was to voice my dissatisfaction and state that I am very unhappy about what I experienced today. She then ended the call. ( I honestly expected a more professional response then what i received!) I have never had such shocking service from a Checkers branch before! Shocked!!!