R35 delivery fee PLUS 15% convenience tax???

Am I the only person that is wondering what happens to their 15% "weight variance" now labelled "replacement item" surcharge which is refundable to you that you never get back?

Don't get me wrong - I absolutely ADORE the service which has been provided and aligned to checkers (after numerous questions to Sixty60 helpline it was established that this is an INDEPENDENT service affiliated to Checkers)... And I do NOT have a problem with paying the R35 "Convenience tax" (aka the delivery charge)... WHAT I DO HAVE A PROBLEM WITH - is the continual 15% surcharge which is "refundable to you within 3 days" should there be no substitutions or items subject to a weight discrepancies...

Has ANYBODY that has used this app received their 15% back? Or is this just a way in which the already struggling South African consumer is being duped out of even more hard earned money by greedy corporates amidst this crippling pandemic??

Upon questioning this with Sixty60 I was told that this was "finalised" on their side. Transaction reports were supp****, but NOWHERE on that report does it show where a "card refund" of the difference was made - not a date, nor an amount... I was then sent to my own bank to question this - and they have NOT received the rebate instruction from Sixty60... So where are all these funds lying?