Product available online but not really available- yes you are reading right

I ordered a special product for which there is no alternative K-9 fresh dog food. They don’t have it. It is amazing that there are products showing up as unavailable but this ones is not. So all I get are the pack of dog treats. So have to actuality go shopping at a store that has the product Woolworths. Seriously awful experience. Don’t bother they actually can’t give the products they say they have.