Pre authorization amount not corrected

I placed an order on your 60Sixty app ... didn't receive my items. I was charged an authorization amount of R297.89 on the 3rd Dec that was never reversed to my account. I've been calling every day. Nobody gets back to me to assist me to solve this for me.

Order number is ***4

I have been calling everyday

Nobody has been helping me in getting this matter rectified

I have spoken to managers who promise to rectify this but never do

I've been on calls with their customer care for 30 minutes at a time. Being placed on hold for almost 15 minutes at a time.

This is absolutely ridiculous. This is ********** even. Everyone is avoiding processing this payment back into my bank account.