Poor treatment from Checkers Canal Walk

I was at Checkers in Canal Walk in Century City on Friday, 8 Feb 2019. There was an item that was on special but they did not have stock. The store was very busy. I asked a Checkers employee that was closest to the place where the item was kept and he advised that they did not have any more.

I called the store manager, yesterday, Monday 11 Feb to find out if they now had stock and he said that they did have. He advised that I should come in and he will assist. I made my way to Canal Walk, but before I got to the store, the store manager called me back and advised that he will not be able to sell the item at the same price, as I did not have a call me back. I advised that the store was too busy so there was no time to take my enquiry further on Friday, when I came to the store. I had proof that I was there, as I made other purchases.

I tried the customer care number thrice today and the automated response says that they are too busy and I must try later.

I am now on the phone waiting for the store manager of Century City, Mr Ockers to answer my call for the past 15 minutes, I am holding on the line.

This service is unacceptable and I hope that this is addressed with the store.