POOR TREATMENT BY CHECKERS HYPER EASTGATE

On friday the 16th March 2018 at 14:10 my daughter and I went to checkers hyper in Eastgate mall. Upon entering at the store entrance the security guard checked our luggage bag as part of the routine.

Just before we checked out, the lady in front of us passed and the beeper went on, the security guards rushed to search her groceries and found nothing. We proceeded to check out as there was no beeping on our trolley. To our DISMAY, we were called from about 20metres out of the store to be told something was wrong with our luggage. We comp**** and went back to get our trolley passed through the beepers once more, but there was nothing wrong(no beeping).

Then came TIAAN KLEINHANS one of the supervisors who was EXTREMELY RUDE and spoke to us in a very DEMEANING manner to DEMAND that we open our luggage for searching, we refused as the was nothing wrong with our luggage, but he insisted that the beep was on us even though it was clear it was not us.

He then commanded a security lady by the name of MAPULA MAILA to open up our luggage which included private ladies stuff and searched in a VERY ROUGH AND UNDIGNIFIED MANNER while other shoppers were loooking on. We questioned as to why they could not have done so privately in the office but they continued HUMILIATING us, telling us its their right to do as such.

Once done and found nothing ****** from our luggage they just left without any apology. They left us standing there with crowds starring at us as if we were *******.

I am EXTREMELY DISAPPOINTED and APPALLED by the manner in which checkers hyper eastgate treats their valued customers. My family and I have been shopping there for more than 20 years and never thought that one day things could take this turn.