POOR SERVICE MALL OF THE SOUTH CHECKER HYPER

On the 11/05/2018, my mother went to your Checker Hyper Branch at Mall of the South Made a Minor Purchase and withdrew R150 at the same time.

There was a problem with the first transaction , and my Mom was advised to swipe twice She received 2 notifications form the Bank notifying her of the purchases

After this happened the consultant (General Supervisor) advised that the transaction would reverse same day I ASKED for a CANCELLATION receipt, which was not given / never printed

The money never reversed that day and we returned the Saturday. To find that the Manager / Assistant (MRS MASHA) did notice / knew about the problem and advice that she would log a call with her H/O for the money to be reversed

The Happened on the 14th May 2018 – I Masha around mid-day to follow up and was advised that the log has been raised and that our bank should pay the money back within 5 days.

On Tuesday my Mom went to the bank and counter logged the Disputed payment. To date – she has not received back her FUNDS

Now, I have a problem with Checkers as this money had to be reversed to her account on the day – WHICH NEVER HAPPENED Or her Money had to be given in the store.

Checkers has not been much help with the situation , even though your Cashier CLEARLY made a mistake or had other intentions with my Mom’s Card

Being a regular Client of Checkers. I’m highly upset about the turnouts of events and feel that we have lost that money just by traveling everywhere trying to resolve the problem

We stay in Alberton, I’m afraid that you have lost us as a Client. Also feel that my mother, needs to be compensated for the inconvenience