Poor Service from Shoprite Money Market – Voucher Issue Not Resolved for Over a Week

I am so disappointed with the service received from Shoprite Money Market regarding a Checkers voucher purchased via PaysJustNow. My sister purchased a Money Market voucher specifically to buy groceries from Checkers. Unfortunately, due to a change in her phone number, she was unable to access or use the voucher. She approached Shoprite Money Market for assistance, expecting a quick and practical solution. However, it has now been over a week, and the issue remains unresolved. What is even more frustrating is that she was not advised of a simpler option — such as transferring the voucher to another number — which could have resolved the issue immediately. Instead, she has been left without access to funds that were meant for essential groceries. As a result, she has had to spend additional money out of pocket to buy food, while the voucher remains unusable. This situation is not only inconvenient but also stressful and unfair, especially when the funds are urgently needed. I believe the matter could have been handled more efficiently by the Shoprite Money Market agents. Customers should be given clear, practical solutions without unnecessary delays. I kindly request urgent assistance in resolving this issue and ensuring that the voucher can either be transferred or accessed without further delay.