Poor Service from Checkers Hyper Sandown Mall & Checkers Hyper N1 Mall City Non-Foods Managers and Junior

We had a terrible experience at multiple Checkers Hyper Stores following shoddy communication and poor follow up by several staff members including seniors. Firstly Checkers Hyper has a very poor system when it comes to reliable inventory quantities. We were in Cape Town only for a few days and needed a specific item to transport a special cake back to Johannesburg. We initially re**** on the inventory totals for the first store at Bayside Mall in Cape Town. They did not have stock despite the online totals. We then drove to Sandown Checkers Hyper. The same thing happened again no physical stock . I must add that the junior department floor staff at all these stores whom we engaged with - stated that they are going to the storeroom to check and then they just never return. We then engaged with a lady called Irma Johannes who said she was a Non-Foods Manager at Checkers Hyper Sandown store. Her service to us on the day was commendable. She made her own enquiries and then came back and stated that she had confirmed that the stock items were available at about 3 stores. The store that had 4 of the items on hand was N1 City. She told us that she had engaged with her counterpart Laeeq Ontong (also a Non-Foods Manager) at this store. We told her that we were going there. She said that she would phone ahead. We then drove 19km to N1 City. When we got there with 15 minutes to spare before they closed on Thursday 18th January 2026 ; the Non-Foods Manager couild not be reached. No one knew about the product. It was not kept one side. They also claimed it was out of stock. We had wasted hours on this pointless excercise due to poor communication between two ostensibly senior Chckers Hyper employees. We called Irma the next day, explained how our time had been wasted and to implore her urgent assistance because we only had a few hours left in Cape Town. Her attitide was markedly different this time around. She promised to call back she did not not. We called her again - she again promised to call back. She never took the trouble to call us back to date. We find the service deplorable. There is simply no accountability and based on the response or lack thereof - we will certainly consider no longer supporting this business in both a personal and a business capacity. Winston Smith *** ***