POOR SERVICE DELIVERY

1 October 2019 I purchased electricity at the checkers-columbine square, Jhb South. I was served by a Mr M Mokotla at 09:49:07.

According to my electricity provider STS it takes 24 hours to reflect. I contacted my provider for my voucher 29 hours later, 2 October 2019. I was informed that they had not received a payment.

Where is the payment I made and why should I be inconvenienced by Checkers due to their delay?