Poor service

I placed an order at 3:40pm. Was charged for the order and was notified delivery was scheduled for 4-5pm. At 6.19pm whilst still waiting for the order, and able to track the driver on the way to deliver my order, I was then notified that my order has been canceled as no one was available to accept delivery at my address. The driver was not even at my address. The driver did not contact me once. Nor did the app notify me. I can clearly see the driver was at the wrong residence.