Poor Service

On 21 May 2022, we did our grocery shopping at Checkers Somerset West Square as we do once or twice a week. On our attempt for service at the Cold Deli, we were informed that the regular staff doing duty at the Deli were not at work and could we not be provided with the cold meat we requested. After requesting various staff to assist, including the manager on duty who called the Deli manager, we were left waiting for about 30 plus minutes and decided to leave. This poor service was something I was used to before the relevant store was refurbished some years ago and at one stage reported it to the Regional manager at that time. We have a choice of shopping at Pick 'n Pay across the road or Shoprite around the corner, but we always choose Checkers. Made the trouble of getting the Xtra cash Savings card as well. Poor service does not make up for the extra savings though. The customer service employee made an attempt to search for someone to assist with no success. After informing the manager on duty again (twice) , she vanished with no feedback to us. We eventually paid for our trolley groceries and left another 15 minutes later. What a terrible experience. Is this how Checkers treat it's customers? We according ordered take out. Are we to tolerate poor service from South African businesses to save a few bucks? I refuse. Is this maybe the reason why a lot of people rather shopping at Woolworth as their great service is impeccable. We are considering changing our grocery store and as things are now, we are decidedly very disappointed and unhappy.