Poor service at its best.

I went to this store on Sunday afternoon(25/03/2018) to buy groceries. After spending more than an hour in the store I went to the tills to pay. The cashier, Ms Dineo Motsatsi, tells me the speed point does not work properly but nevertheless she will use it. My total bill was R1661.30. I gave her the card to pay for the goods and I was told the transaction did not go through. We tried three more times with no success. I then suggested that I should go to the ATM to withdraw cash. At the ATM I realised that there is a transaction of R1661.30 with Checkers Wonderpark reference. I also checked on my internet banking and the same transaction appeared. I then went back to the store to show them the proof that money was deducted from my account. the issue was taken to the supervisor and the branch manager but they could not help me at all. The branch manager told me that it is not their problem that the transaction did not go through on the system.

My problem is, after spending more than an hour doing shopping in this store, I had to leave store R 1661.30 less on my account and without the items that I paid for. I had to buy take aways since I could not go to the store to by grocery because I had no money in my account anymore. My details were taken but the branch manager told me directly that she does not promised closure to this mater as this is not their fault.

I checked my account now and the money is still not in my account and I have no food in my house, and my family must now eat bread because that what I can afford now as per our budget.

I am seriously inconvenienced and I feel cheated by this store.