Poor Service at Checkers Virginia, Durban

This morning I visited Checkers Virginia in Durban and had a very disappointing experience. When I arrived, there was no one at the entrance counter where customers can purchase donuts, cakes, burgers, and other ready-to-eat items. I proceeded with my shopping and returned afterwards, only to find that there was still no one attending the counter.

I began asking staff for assistance, and they started looking for the employee responsible for that station. When they eventually located her, her colleague explained what had happened. She then said out loud, “Who’s complaining?” in a tone that came across as dismissive and unconcerned. This attitude was extremely frustrating and unprofessional.

I left the counter to look for a manager. Upon speaking to the manager, all I was told was that she would speak to the staff member. There was no apology or sense of urgency regarding the poor service.

This experience left me feeling ignored and undervalued as a customer. I hope management takes this seriously and ensures better staff presence and customer service in future.