Poor service at Checkers Hyper Mall of africa

<p>On Sunday (08/01/2017) I visited the Checkers at Mall of africa, after paying for my groceries when I was exiting the store the buzzer went of and now I have security guard thats digging through my groceries to see if I stole something. I asked him to call the store manager because this was the 3rd or 4th time this happened to me he then asked me "For what must he call the manager" I told him im not happy that whenever I come to the shop I look like a ******** in front of 100s of people and his response was he is following procedure. I told him i understand the is following procedure however this has happened to me many times before and many other customers as well so clearly there is a problem that needs to be addressed, he then called a security supervisor. I told him im not looking for him, I want to see the store manager, he responded the store manager isnt here, he is smoking in the back and he wont come out. Seems like the checkers store manager values their smoke break more than their customer. I asked him to follow me to the manager station, none of them came with me to the managers station. There was no one at the managers station, there were a few employees talking next to the customer service area when I asked one of them for a manager, her response was how can she help me, I asked her for a manager and she asked how can she help me, I had to teach her how to introduce herself and say "Hi, I am a manager, how can I help you". She was uninterested and all she could say is sorry. I think that something should be done not to inconvenience customers and make them feel like *********, either fix the scanners or train the cashiers to deactivate items when cashing. </p>