POOR SERVICE AND BAD ATTITUDE TOWARDS CUSTOMERS

I PURCHASED A REMOTE CONTROL CAR FOR MY CHILD THAT WAS ON THE 9/10/2015, TODAY IS THE 28/10/2015 AND THE WHEEL FELL OFF . SO I CALLED THE STORE TO STATE MY CASE ONLY TO HAVE A ARROGANT MANAGER ON THE LINE TELLING ME THERE IS NO REFUND ON TOYS. I FIND THIS TOTALLY UNACCEPTABLE AND WHEN I BROUGHT THAT TO HIS ATTENTION HE TELLS ME I MUST BRING THE TOY HE WILL ASSESS IT AND MAKE A DECISION AND ALSO TELLS ME I AM MORE THAN WELCOME TO TAKE THIS MATTER UP FURTHER AS HE WILL HAVE HIS POINTS READY WHEN IT DOES ARISE. I ASKED HIM WERE IN HIS STORE OR ON THE TILL SLIP DOES IT SAY NO GUARANTEE ON TOYS OR NO RETURNS. SO IF I HAPPENED TO PURCHASE A TOY TO A MUCH MORE EXPENSIVE VALUE WILL I GET THE SAME RESPONSE. I THINK ITS PATHETIC CUSTOMER SERVICE. I FOUND THAT THE STORE MANAGER WAS NOT VERY HELPFUL, VERY RUDE AND I WILL NOT BE SHOPPING AT CHECKERS HYPER BROOKSIDE MALL IN PIETERMARITZBURG AFTER MY INCIDENT TODAY.