LR
Lushele R

1 reviews | Active since Feb 2013

09 Feb 2015, 22:49

Poor Service!!!

I'm very disappointed about the poor service I received at Braamfischer Checkers, in Randburg on Saturday, 7 February 2015. I wanted to purchase a flip-top bin advertised at R69,99. When I got to the till, the cashier scanned it and said it was R189.95, vast difference. She asked for the packer to bring the sticker from the shelf with the price on it. After a while the packer returned with the price of R69.99. However, when she called for a manager to cancel the R189.95, one arrived almost 20 minutes later but refused to accept the price of R69.95. The cashier said that she was waiting for another manager, to approve the price. Time flew by, eventually someone came, they spoke in an African language I did not understand, didn't communicate with me and just left. The cashier was rude and just shouted at me to pay for my stuff and leave. When I enquired about the bin, she said that she could not comment on it. I paid and also asked for a rain check for items they didn't have, she just ignored me. I spoke to another guy claiming to be the manager, David Warner, after listening to me, he just apologised and said he could not help me and also did not help with the rain cheque.Shocking

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Replies (1)
Checkers & Checkers Hypers
Checkers & Checkers Hypers's reply11 Feb 2015, 09:08
Official
Hello Endearinglady,

Thank you for taking the time to contact the Checkers supermarket chain.

We are sorry to hear of your bad experience at Checkers Bram Fischer. As a customer driven business, Checkers understands the importance of providing customers with superior service. Therefore, the details of your experience will be brought under the attention of Divisional Management for investigation. One of our representatives will be in touch with you.

In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback.

Kind regards
Devon Currie
Customer Relations