Poor service

I have been using Sixty60 for a few months and while there have been several hiccups due to unripe/overripe fruit & veg, items past expiry dates and deliveries being late; its been mostly ok.

Today I my order had a very high percentage of frozen goods. The delivery was a little late but when unpacking I found that everything had thawed, some items were even warm.

Engaging with the company did not help. There was no response via the app so I phoned the helpline and the person on the other side then told me to log it on the app to get a refund so I can reorder the items. So I did it again but I am still waiting and stuck with items that may or may not be safe to consume or re-freeze.

For the record the app does not give you an option for thawed, defrosted, etc as a product problem option. This oversight and their part may impact the refund.

My main complaint is that the helpline was useless. There was no desire to fix the problem, only an attempt to tell me that I was wrong about the driver's travel time (I timed it so I am not) and that I had entered the original problem in the app incorrectly. I gritted my teeth and did what they asked but still nothing.