Poor service

I’m honestly disappointed with the level of service at Checkers Phalaborwa

On more than one occasion, I’ve experienced staff at the tills expecting customers to pack their own bags. This is not just at the express tills — it seems to happen often enough at the normal tills too.

When I raised the issue with the manager, I was told that at the express tills, customers are expected to pack their own bags. However, when I contacted Checkers customer service, I was told that this is not true.

So now I’m confused: what is the actual policy?

Customers should not have to argue about basic service. In Cape Town, I never experienced this kind of standard from Checkers, so it is disappointing to see how poor the service can be here in Limpopo. We support these stores with our money, and the least we expect is consistent, respectful customer service.

Checkers Phalaborwa please clarify your bag-packing policy and ensure staff are properly trained. Customers deserve better than being made to feel like they are asking for too much.