Poor poor poor Services

I am utterly disappointed in the service rendered from Checker Sixty over the past few days. I ordered om Thursday, upon which I was informed at 5:45pm that it wont be delivered due to rain, but ENSURED it will be delivered the next day. An hour later informed via email, order was canceled. Credit note received. Contacted help desk the next morning, they explained I could reorder using the credit in my app account . I did, had to pay an extra amount for products out of stock replacements. Made the payment. Error on my side with CVC. Re entered CvC correctly, money were deducted from my account, yet order as cancelled once again. Spent nearly 10 phone calls on Friday to try and rectify and get credit back once again, yet NOTHING, NADA, NULL has been given back to me, nor in my app account. So I've lost R466 worth of groceries, plus no food has been delivered and R133.85 has been wrongfully deducted. Every spokesperson on the phone, reassured me the credit will be replaced with immediate effect, yet it is nearly 48 hours later and nothing has been done. With lockdown and a newborn at home I am relying on delivery services to ensure minimal exposure.