Poor Money Market Customer Service

Staff is poorly trained on Money Market and this creates a very unpleasant experience. I opened up a MMA in the Woodburn, Pietermaritzburg this past December and the process was simple but once I started wanting to use the Voucher service at the till, the customer service person had no idea what I was talking about. She asked her manager to assist and the manager began training her there, which is unacceptable. Staff should not be hearing of or being trained on a service for the first time, on the customer's time. Now in January, I went to the USSD string to activate the Bank account option and it told me to go in-store. I went to the Design Quarter branch for assistance and the customer service person, ad well as two other managers that she escalated this to, were all hearing of this service for the first time. The trainee manager tried to call the Money Market call centre and no one answered the phone. Why are you making services available when your staff is untrained on them and why is there no assistance available telephonically? Terrible service.