Poor meat condition

In last week I bought meat at roodepoort hyperama I bought my months groceries there I bought a lot of meat but when I arrived at home to unpack the lamb I would see on the bottom some of the meat is not in the packet the way they packed it when I went back and explain my situation they didn't want to exchange so I throw the receipt away the other meat was in excellent condition but in the future I won't by the lamb bulk package again or sport hyperama again