Poor management skills-Sandile at The square

May checkers please train their managers on good customer etiquette ethics, you cannot put someone in a role of leading while they do not live the Checkers values. It is very unprofessional and *****s Checkers image. I was at checkers at The square in Mbombela this past Sunday the 25th of Jan 2026. There a price issue on an item I purchased which required a manger’s intervention for a refund to be processed. I waited for over 20-25minutes while staff was trying to locate the manager, they even made comments that whenever it’s his shift he always disappears. Eventually he surfaced and he got to the paypoint where I was waiting, he disregarded me standing in front of, did not greet, did not apologise for making me wait that long. I asked him why was he not acknowledging me as a customer , he gave me an offish looked and sighed and did not acknowledge his error and continued to do what he was doing and left. To my surprise this person is trusted to a manager at a reputable store with a very unprofessional behaviour as a male in client facing environment. I also felt that he undermined me because of my appearance hence he thought I was speaking nonsense when I asked why is he not acknowledging me as a customer. May Checkers please ensure that they put deserving people at work, people that know what it means being client centric. The manager on duty was Sandile