Poor Management Service - Checkers Klein Karoo Markt

I would like to bring to your attention the extremely poor service a colleague and I received at Checkers located at Klein Karoo Markt, Oudtshoorn, on Friday, 3 October 2025 at 09:23. During our visit, I purchased an item which, as displayed on the shelf and advertised, had a discounted price. However, after payment, I realised that the discount had not been app****. I informed the cashier, but we then had to wait for more than 20 minutes before anyone could assist in rectifying the matter. It appeared no manager or cashier supervisor as to be found – this was communicated to us by the cashiers, the person at the Money Market counter, and even the security guard. At times there was absolutely no customer at any of the tills – only the cashiers. but where were the supervisors or managers? Throughout this time, no feedback or updates were provided. We went from pillar to post asking who could assist us – every time the responses we received was that “there is no manager to be found.” We even approached a security guard to ask for assistance, but he too indicated that no manager could be located. While waiting, we noticed that customers at the Money Market counter were also struggling to get help from anyone in authority. At no point did any staff member offer an apology or show concern for the inconvenience caused. The lack of urgency, accountability, and basic courtesy was very disappointing. One staff member could be noticed walking around with our product, clearly unsure what to do and showing no willingness to resolve the matter promptly. Eventually, a management member, identified by the surname Wagenaar, arrived. Unfortunately, her attitude was dismissive and most unprofessional – we were surprised to hear this individual was a management member. She did not offer an apology, and her response only worsened an already unpleasant experience. At one point, she even claimed that she could not assist us as she was busy helping another customer, which was untrue and there was no trace or observation of such — we had seen her walking around the store earlier without attending to anyone. This experience clearly reflects a lack of staff training, leadership, and pride in service. It was also noticeable that during our extended wait, most cashiers were sitting idle at their tills with no customers to serve — perhaps an indication that other people also experienced the kind of service we did and chose not to shop at this store – we will also seriously consider rather supporting businesses where staff and management value their customers and offer good customer care. The service we received was entirely unacceptable, and we left the store feeling disrespected and frustrated. I trust that this feedback will be taken seriously and that appropriate steps will be taken to address the lack of professionalism and customer care at this branch.