Poor customer service

I have a checkers gift card that I used on the 8th of November 2025 at Checkers Southgate Mall. On the 10th I released my gift card was missing. I went to replace the gift card at Checkers Cresta Mall. I have a picture of the gift card number on my phone so that they can easily track the gift card. At first they asked for slips to prove that the gift card belongs to me. I looked for the slips and the latest balance on the gift card and returned to the store with the proof. I was then told by Lucky Nyende to do an affidavit that states the card belongs to me, I don't understand why they requested the slips from me if they couldn't assist in the first place. I then sent an email to customer service so I could be assisted. Customer service explained to me that because I don't have the gift card with me I need to do an affidavit inorder for them to replace my card, if I had the card in my possession and wanted to transfer the fund to another one it could be done without an affidavit. I then requested that they block the card as someone might pick it up and use it. The customer service agent was able to request the card to be blocked over the phone. A day later I found my card and went back to the store (Cresta) to request they unblock it and transfer the funds to a new one. Lucky Yende again tells me that he needs an affidavit stating I have found my card before they can unblock and issue a new one. I sent an email to customer service informing them that I have found my card and I would like it to be unblocked but they did not respond. Now this is puzzling because: 1. when they blocked the gift card they never requested an affidavit stating that I am the owner of the gift card and I would like the card to be blocked. It was done over the phone, now when they have to unblock it I need an affidavit. 2. The reason they could not issue or transfer the funds to another gift card was that I might not be the owner of the gift card so they need an affidavit stating that I'm the owner of the card. When I requested for the card to be blocked they could do it without any affidavit so that means when I want to block the card I'm the owner but when I want the funds to be transferred I might not be the owner. 3. The agent said the store can transfer the funds to another gift card without any hustle if I had my old gift card with me. I have my old gift card with me now but still the store is giving me a hustle to assist me. They now say I need an affidavit to unblock the card so they can transfer the funds to a new card as the old card will no longer be valid. I blocked the card over the phone without an affidavit if they could do that over the phone I am certain they can unblock it over the phone. This is really frustrating and such an inconvenience. When I rep**** to the email I sent to customer service the agent (Lee- Ann Jonas) that was allocated my ticket did not even bother to respond. Checkers must put processes in place when it comes to dealing with gift cards and customers. To be honest I would really want my money back so I can spend it somewhere else and not Checkers.