Poor customer service

I am not happy with the recent encounter with your operations staff. I returned a few things on my Checkers 60 app last week. A day later my access got restricted without any communication. I called in only for a call center agent to tell me the call center is not privy to what happens in the operations department, and I will be contacted soon.

A day later Simnikiwe Ntisa emails we deliberate via email; I send pictures and I had to justify why I don't use defunked (shop soiled) products.

In her own words, " Please advise why was the can dented on the side and not on the seal or bent to cause damage/effect to the item, and the hole on the nappy packaging is not in any way affecting the nappies?"

This is in regard to dented canned baby milk and nappies which had a hole in the packaging. I had to explain why I don't like to use such products. 5 days go by I email her to ask is there any feedback, she replies to say my access has been granted again, but future returns have to be instore because statistically my returns are higher than any other customer receiving deliveries from that same store.

What a bunch of BS!!!!!!!!!!!!!

1. The communication is pathetic. - I have to call after you regarding my access to the app - I called to report the driver being nearly an hour late (your people didn't even know where he was just that he was in the area) - I have to email you to follow up on an investigation you are doing. 2. Are you seriously telling me I should not have had an issue with the broken packaging and dents on the goods I received? 3. Statistically I have spent more money at Checkers than the minor returns I have made on this app. So please if you want to check stats do it properly. Check my checkers card number so that you can see how much money I spend, but now over a few rands (to no fault of my own) I can't return anything on the app anymore. 4. Customer service you do not understand the meaning of it

I am beyond Disappointed!!!!