Poor Customer Service

I visited the Checkers Rondebosch branch on 5 March 2024.

When 2 people were allowed to jump the SASSA queue I approached the managerial station to enquire what was happening I received a bald lie. The branch manager who happened to be there had a very nonchalant attitude and seemed disinterested. He did promise to speak to the offending staff members.

When the managers called me the following day I felt that they were lying and lodged an official complaint via the company's website. In response to this A member from the regional/head office called, apologized and promised to take corrective action. I was also assured that someone would contact me. This never happened.

I have tried to contact the person from the Regional/Head office via the company's complaints line and also the company's WhatsApp complaints number, but I have been unable to get a response.