Poor Customer Service and Arrogant Management at Checkers White River

I visited Checkers White River today and was charged for the wrong tobacco product. I initially told the cashier it was fine, but after paying, I changed my mind and requested to exchange it for the correct one.

The manager, who I believe is the branch or admin manager, refused outright, saying they don’t refund or exchange tobacco products. I explained that it was a straight exchange made immediately after purchase and that I had the slip to prove it, but he rigidly and dismissively refused to assist — sounding more like a public office official than a service manager.

What made it worse was his attitude. He came across as rude and arrogant, even telling me I could “publish it on social media” and thanking me for doing so.

This kind of behaviour shows a complete lack of customer care and flexibility. I expected better service and professionalism from Checkers, especially for something that could have been handled politely and with common sense.