Poor Customer Service

Good Day. Hopefully I might get somewhere with this. Seemingly with Staff of The 60Sixty App do not know how to get somewhere. With a conclusion that is. I made an order on the App. The normal thing to do is to expect the driver and a solid 40 minutes later and continuously checking the App to 'track the driver' I am grumpy and hungry because of their lack of service to customers. My order was cancelled and I had called in to ask why because I had noticed my driver hadn't moved from his location. To find out that my goods had been returned and my item amount would be placed back into my checkers wallet. Now I have asked why only R250.99 had been given back yet R285.99 had been deducted from card and I was told that I had been charged for the R35 delivery fee. It is been claimed that they made contact with me on delivery but I did not receive any call or email. I am a regular shopper of Checkers. For today I'd thought to use a convenient service of it being delivered but I suppose it had caused alot more of a hassle than anything. If their delivery service along with app is meant to be easy and convenient then I genuinely feel they are contradicting themselves.