Poor customer service

I shop at Checkers Emfuleni in Vanderbijlpark nearly daily. On more than one occasion they had only a few cashiers available and a queue of customers waiting. Yesterday, 12 Jan was the same story. 3 cashiers at the tills and again a queue of customers. I went to the office which I assumed was the Mangers office, but he was not interested in my complaint and told me to go to the office next door. The lady was so \surprised"by the lack of tellers and said she would check the schedule. I do not want to make a day outing when I go shopping for a few items. I also have a life and things to do! EVERY time I get to a cashier"