Poor Customer Service

Firstly I would like to give them a huge shout out for their friendly staff that is always willing to help you. But unfortunately this is irrelevant if the products I want and need are not in stock. I have complained over various weeks and months about 2% fresh C***** Milk and NOLAC fresh C***** Milk not being in stock. First the stock was there, but not on the shelves. Then there was no stock and lastly there was no merchandiser for C*****. I have taken this up with C***** locally and head office level as well as with Checkers locally and head office level. Can you imagine my frustration and disappointment when today there was no 2% of Nolac fresh C***** Milk available. I was informed to take this up with the supervisors and or management. I did address this issue to some of your supervisors, but was told to wait for the correct people to deal with this. I informed them I do not want to wait for the correct people nor do I want to have to complain every week about this. It is getting tedious to complain about the same missing products week in and out. I have addressed this issue in the past with the C***** merchandisers, Checkers supervisors and management. How difficult is it to fix this issue? There is a huge problem and you need to fix it urgently. I have taken into consideration that it was a long weekend and there could be some delays, but why is it possible for Pick and Pay to have their fridges stocked regardless of the long weekend. It does not help that your staff is friendly, helpful and curious but the stock is sadly lacking on the shelves. I come form a retail background and understand all the many and various pitfalls that are out there, but some things are just not acceptable. Can you please fix this??!!??