Poor customer care

On the 20th of December 2023 I've purchased drinks at Checkers Magalies (Brits), and consumed most of them, only to find out they were expired, I've experienced stomach cramps and consulted the doctor on the 28th of December and went back to complain about their product, they asked for the (doctors invoice, till slip, doctors note) so that they can refund me what I've spent at the doctor, and also for the product, few days later, Shoprite Checkers contacted me they never care about my health and the respond I got from their head office written by MRS WENDY RIEKEN "I CONFIRM THAT WE REPRESENT SHOPRITE CHECKERS( PTY)LTD.AND REFER TO THE ABOVE INCIDENT. AS WELL AS DOCUMENTS THAT WERE DELIVERED TO OUR CLIENT'S TO OUR STORE FOR CONSIDERATION. PLEASE NOTE AT OUSET THAT OUR FAILURE IN THIS CORRESPONDENCE TO ADDRESS SPECIFICALLY ANY ALLEGATION RAISED IN ANY POSSIBLE PREVIOUS CORRESPONDENCE IS NOT TO BE CONSTRUED AS BEING AN ADMISSION AS TO THE CORRECTNESS THEREOF AND ALL OUR CLIENT'S RIGHTS REMAIN EXPRESSLY RESERVED. WE INVESTIGATED THE INCIDENT WITH OUR CLIENT BUT REGRET TO ADVICE YOU THAT OUR CLIENT'S PUBLIC LIABILITY POLICY WILL UNFORTUNATELY NOT RESPOND TO YOUR CLAIM. THE MEDICAL DOCUMENT PROVIDED BY YOUR DOCTOR DOES NOT CONFIRM THAT THE SYMPTOMS EXPERIENCED WERE CAUSED BY THE PRODUCT IN QUESTION. IN ADDITION, OUR CLIENT ALSO CONFIRMED THAT THEY HAD NO EXPIRED STOCK ON HAND FOR SALE ( AFTER THEY REQUESTED THE EXPIRED PRODUCT I'VE PURCHASED, AND I WAS REFUNDED, NOT CONCERNING ABOUT MY HEALTH) IN HOLDING ONOTHER LEGAL ENTITY LIABLE IN TERMS OF THE LAW OF DELICT, TO BE SUCCESSFUL, ALL THE ELEMENTS OF DELICT NEED TO BE PROVEN BY YOU. THIS INCLUDES, INTER ALIA, NEGLIGENCE. IN THE ABSENCE OF CLEAR NEGLIGENCE ON THE PART OF OUR CLIENT, WE DO NOT AGREE THAT LEGAL LIABILITY ATTACHES TO THEM IN THESE INSTANCES.

PLEASE NOTE THAT SHOULD YOU PROCEED WITH ANY LEGAL ACTION AGAINST OUR CLIENT, SUCH ACTION WILL BE DEFENDED. OUR RIGHTS OF OUR CLIENT AND THEIR INSURER REMAIN RESERVED IN TOTO"