Poor after sales service and refunding for goods never delivered

The initial request to Sixty60 help desk was sent on 14 June 2021 - to date we are not getting any response back on when the money would be refunded for goods never delivered. We've been following up daily on the refund and got some very arrogant mails back from the help desk. This is very poor service from one of the biggest retailers in SA. We are really disappointed and would discourage anyone that wants to use the service and would probably never use the service ourselves again.