1 reviews | Active since Mar 2015
Platter ordered but no platter made
I ordered a meat platter on their online platter order form. I placed the order on the 17th March 2015, to collect the 19th of March 18:30 at the Checkers Westdene Bloemfontein branch. I received an order confirmation email from the them but on the 19th, 10 minutes before I am suppose to collect the platter I called the branch to see if the platter was ready and the lady on the phone (very rude by the way) at the Deli section, told me she has no knowledge of a platter ordered and there was no platter made for me. When I told her I placed an order online via their website, she just told me they do not take order over the phone or online, so I asked her why did I receive a confirmation email for the meat platter that I ordered, all she could say was that she does not know of a platter and no platter has been made. So how the hell did I receive a confirmation email of the order placed and collection take and venue, if the staff do not know about an order?<br> <br> Order Confirmation<br> Inbox<br> x<br> [Email Removed]<br> <br> Mar 17<br> <br> Hi Bianca,<br> <br> Thank you for your order! We will contact you shortly to confirm the order. Please note: Alcohol Not for Sale to Persons Under the Age. Order Number: 24626
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Westdene.
As a customer driven business, Checkers realises the importance of providing superior service and in the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for immediate investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
On behalf of the Checkers supermarket chain, I would like to apologise for your bad experience at Checkers Westdene.
As a customer driven business, Checkers realises the importance of providing superior service and in the interest of good customer service, the details of your experience will be brought to the attention of Divisional Management for immediate investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations