Phindile Nxumalo - BRANCH MANAGER at Checkers Mtubatuba - A work Bully

I was a customer on the 1st of June 2024, at Checkers Mtubatuba. I heard a woman shouting, from the managers office. It turns out the branch manager was actually shouting at an employee. It is common for employees to be called to the manager's office, but it is unacceptible for them to be ill treated.

Phindile Nxumalo, who is said to be the branch manager at Checkers Mtubatuba, was inhumanely rude to the employee. It is inhumane to tell an employee that you feed them, that they buy their clothes with the money you pay them with, while calling them "Yey wena ntombazane" at the top of your lungs. This is but just a few of the hurtful things she said to the employee. She (Phindile Nxumalo), undoubtedly came accross as a bully.

I was puzzled and greatly bothered, as you can imagine that the discussion happened in the office, but we as the customers on the floor could hear every single word uttered. The discussion did not seem as though the employee had committed a grave crime, as the story was that the employee seemingly works at the Liquor department. A certain male went into the liquor store earlier that day, and asked for cash back from this employee. The employee's response to him was that she did not have money for cash back and the man should try asking from the big store, as they were bussier and were most likely the ones to have the cash the man needed. She (the employee), was then called to the branch managers office, after the gentleman reported her.

I then just heard the staff around mentioning that "there she has started again", when I asked what they meant, they stated that Phindile Nxumalo often did this. She often ridiclulled the staff as well as insulted them. Statistically, apperantly Checkers at Mtubatuba hardly keeps employees, as the enviroment created by Phindile Nxumalo is toxic.

I then asked why they do not report her, they stated that she is often reported but the entity seems to not take these matters seriously. No one that has ever filled a complaint, has been called to atleast explain their complaint.

This is absolutely ridiculous and SHOULD be taken seriously, bullying is unaccepible, even at the work place.