PAYMENT WENT THROUGH TWICE

I have bought some groceries on the 25th of January and the payment went through twice. I contacted them right after and told them about the issue and they said that the money will be refunded in the next few days. On the 17 Feb I contacted Sixty60 again for a follow up their response was "Sorry mam we can not pay you back because the amount was never deducted from your account" on my banking app it clearly states that the amount was not paid in my account.

I contacted my bank and they also confirmed that the amount that Sixty60 owned is still not paid into my account and the amount still shows conducted from my account. This lead me to insufficient funds on my part.

I am not happy with this! I am going to the Customer Protection Act!

SIXTY60 SEE YOU THERE!