Pay back my money!

Placed an order due to arrive at 14:00 on 6th January. At 14:03 I received a notification that the order had arrived. At 14:15 I messaged the driver to ask where he was. 14:25 I received a message saying my order was cancelled. At 14:25 I called the call center to query the same. Valentino the call center agent who managed my call was completely unprofessional. Saying that he cannot tell me if I’m lying or if the driver is. First of all I’m telling you your driver made zero contact with me and decided on his own that I wasn’t at home when in actual fact I was. Secondly if he couldn’t find my home why didn’t he call or text me? Now I’ve waited far too long to not receive my order on top of this I have to wait to have my money credited to me, it’s been 5 days and I still haven’t had my money refunded. Lastly, PLEASE TRAIN YOUR AGENTS NEVER TO USE THE WORD LYING with a customer!