Pathetic service. We're charged in advance for items that were out of stock. I'm still waiting for a refund.

I placed an order on 6 January 2021. They debited me in advance for all the items I ordered. I later received a message that some (9) of the items were out of stock. They should first pack your order and then debit your account for the actual items they have in stock. I am still waiting for a refund. I sent them 2 emails. I received automated replies stating that one of their consultants will contact me. I am still waiting for a consultant to contact me! It took 3 hours to deliver my order. The 60 minutes rule is a joke.