Pathetic service from Checkers Hyper perishable manager

Monday evening (3rd of May 2021) my wife bough groceries at Checkers Hyper, Sanlam Center in Parow. One of the items was a garlic loaf which she wanted to bake in the oven. She was busy cooking a surprise birthday supper for us and a few people. To her surprise the garlic roll was totally moldy. We were so disgusted at it and took it back this evening to the store. We followed their procedure by customer care and the perishable manager (Marcelino Van Breda) was called in.

My wife's money was given back and the perishable manager told my wife he would sort out the matter. He offered her a cheap jam roll and she told him not to insult her as she is a client who spend nearly, every night, around R500 at the store.

My wife told him that she feels insulted and that his apology was not even sincere. He just shrugged his shoulders and said it was the best he could do.

If this is Checkers Hyper commitment to customers, then we are shopping at the wrong store.