Pathetic service

Absolutely disappointed and disgusted with my experience using this app for the first time.

I did a purchase (0rder: ***2)on the 04/07/20 with an estimated delivery time of 2pm. I waited until 3.30pm and called the helpline , only to be informed that the goods had left the store hours earlier and stated delivered on their side. When I told them that I have received nothing they advised I wait while they try to locate the driver. They failed to call back and I called again around 4.30 and placed a cancellation of the order since they still had no feedback. After 5pm , two people arrived in an unmarked vehicle ,without wearing any facial masks or any other PPE. They started hysterically buzzing my intercom and started unloading packets and placing it outside my driveway gate. All this , whilst the guy kept his keys in his mouth and kept touching it whilst touching the goods, which in light of the virus pandemic is highly unacceptable. I answered them and informed them that the order had been cancelled but they became abrupt telling me that I must come out and accept the goods since I will not be refunded for it. The became insistent and when my husband arrived home they refused to move their vehicle and were insisting that he too accept the goods. He could not enter the premises with the vehicle because of their obstruction and had to wait until they left to do so.

As if this incident was not nasty enough, to try getting a refund for your purchase is a separate matter altogether. First you need to call to request a refund for your purchase amount , then you need to follow up to get the delivery charge credited, which I did. And now , they are withholding a 15% of the value of the purchase and when i call the helpline I’m told this is not checkers fault and that I must contact my bank , only to be informed by my bank that I must go back to checkers regarding this. I am utterly disappointed with the service and the amount of my time that I’ve had to waste in this matter. I’ll definitely not be using their service again. The amount of the R158.51 (15%) is still owing to me to date and I want this money refunded ASAP.