Pathetic service and poor customer care

<p><br />I have sent numerous emails regarding my complaint and nobody has gotten back to me regarding the Manager of Checkers Canal Walk - Jamie Smith. I was in Canal walk in on Friday 16th December to purchase a few items. and I have noticed that the packaging wasn't correctly tagged. and I have taken 4 of the Rocher Chocolates which was by a tag costing R39,99 and original price was R119,99 and I refused to pay the original price and I wanted it for R39,99 as I take it a client sees a client gets. so the items were scanned and incorrectly scanned so they said they would call the manager so I waited for him, 2 other people came to the till and walked away saying they cannot help me, so Jamie Smith goes directly to where the packaging was incorrectly placed and removed the price tags and then comes to me before coming to me and communicating saying he will be back, he just walks away. so he eventually come to me with a heavy attitude on his shoulders and asks me what is the problem and tells me he refuses to give me the item for R39,99 but his whole attitude was sickening, I get better customer service at Shoprite than what I do at a bigger branch in Checkers. he was plain right rude and he could've said that he would've maybe given me one for the price but tells me there is nothing he can do about it and that I will not get it for that price and if I want the chocolates for that price I must go to elsewhere because I am not getting it by his store. and the same day I had purchased a gift bag and I have put it carefully into a bag and when I got home it was falling apart like it wasn't out together correctly, I have the images to prove everything said in my email.</p> <p>And another complaint same day as above, some guy who I approached in the office, I asked him if he would be able to do something about the packaging of a remote control car which the packaging looked like it was kicked around and the box was torn, he said he will only take R50 off the toy because the child wont be playing with the box, they will take it out the box and play with the actual toy, but plain right rude aswell. I am sick beyond how these people manage to run a store and still have ****ty attitude. I have requested for someone to get back to me but nobody has and I told them that I will take it further, they think I am playing a game. I am taking this matter further and I do not want someone else to get the same horrible attitude and terrible customer service. I really hope you put this into consideration and get your higher staff to do some customer service training as I am also in Retail, I understand the pressure, but you do not treat a client disrespectfully.</p>