Pathetic service and customer service from Checkers!

I am beyond disgusted with checkers and the lack of service delivery. I placed an order on Sunday order number ‪***9‬ at 5.15 p.m. At 5.40 I received a notification on the app stating that my order was delivered. I contacted 60/60 which was a complete mission to get a hold off only to be told that the driver had a breakdown and he gave my goods to a different driver who apparently delivered it to the wrong house. Firstly, I was not notified of the delay, secondly the driver sis not contact me to ensure that he is delivering to the correct guest, thirdly I had ordered personal items which landed with a neighbour a few houses away which left me feeling as if my privacy has been violated ad to top it off, it is now Tuesday and I have not received a single call advising me of when I will get my money back. I have wasted over 3 hours of my Sunday on calls to the call center with them making empty promises to deliver my stuff, my airtime was wasted only for the controller to tell me that he will call back and never did because it was 8p.m (home time). My children's lunch stuff was in the order as well.It is the middle of the month and I have to now use my credit card to purchase my stuff due to this delay which is resulting in me occurring more costs! I have calculated my entire spend on the checkers app for the year which works out to over R13000 this excludes my in store grocery shopping. AFTER THIS EXPERIENCE NOT ONLY WILL I BE DOING MY SHOPPING AT PnP but I will be telling every soul I meet about the disgusting service that u people offer. Your supervisor Esmeralda is a complete joke. She really should not be dealing with customers. I will also be submitting a complaint to the National Consumers commission as I do not believe that the service provided by this company should be available to the public!