Pathetic Service

I placed and order at 15:00pm yesterday, it was declined 20 minutes later I resubmitted and the ETA of delivery was at 18:00pm... I called the helpline the lady stated to me it would be delivered sooner but this was not the case. I delivery guy comes to my house and some of my order the bottles was broken... I stated to him I do not want the order please cancel it. He says he want to give me the bottles which is not broken I told him I cannot accept it. I lodge a complaint with the helpline and requested to speak to a manager. Spoke to Vuyiwe and she kept me on the line for 12 minutes only to tell me someone will call me back. I received a call from Astrid Simz and she assures me that my order will be cancelled and I will be refunded within 3 hours I also informed her I don't want this delivery guy coming back to my house because his rude. The delivery guy comes back to my house and here I am assuming his coming back with a new order only to tell me the store does not want to replace the order and he is insisting I take the bottles which is not broken. I told him I cannot accept it and I call Astrid again and here she tells me she is going to sort everything out but up until now which is the next morning my order is not refunded. The service and delivery is pathetic and I will never use it again. I want a call from the CEO