Pathetic service!!!

<p>Myself and wife bought furniture at the Checkers House and Home in South Coast mall KZN. We were promised it will be delivered in the following week, and so we agreed and waited. Delivery day came and we got a call that the couches are in bad state and therefore they will try make means that they source good ones; and we will receive them in a week. We had good minds to cancel but decided to give the store a benefit of a doubt, baring in mind that we were supposed to have travelled to Jhb for business. We alerted the staff that these are the sacrifices we are making to accommodate them and the inconvinience they have caused, and Kevin said they'll definitely sort this out and we shall receive couches in a week again.</p> <p>Another Promised Delivery day came again and we got a call from Kevin' the manager' and again he told us that the second delivered couches are also in a bad state and therefore this will inconvinience our furniture delivery once again; we therefore decided to cancel the whole deal and get our refund back as we cannot wait three weeks for furniture; rather we go buy these somewhere else.. We are now looking to be further convinienced as this means we must stay in KZN and cancel Jhb trip meetings again for the second time; as we are already two weeks on this sour deal..</p> <p> </p> <p>I do not understand that these guys are aware they have cost us R72 000.00 of business that we would have gone and attended in Jhb; apart from the R31 000.00 I have to now wait again for them to refund whenever they have cash in their store..</p> <p> </p> <p>THIS IS PATHETIC SERVICE!!!!!!!!!</p> <p> </p> <p>I will be consulting my legal team if I do not get my refund back before 12pm tomorrow and the public needs to know how these guys do business. </p> <p> </p> <p>I'm an entrepreneur myself and never have I come across such terrible service from a company that branded themselves as professionals..</p> <p> </p> <p>Heads will roll!</p> <p> </p> <p> </p>