1 reviews | Active since Dec 2013
PATHETIC SERVICE!!
On Saturday, 11th April, I did some grocery shopping at Checkers, in Sandown Road, Parklands. As i got to the teller, there was a item that did not have the price on - THIS IS THE SECOND TIME..so once again, the people in the long queue have to wait while the lady takes her sweet time to go find the price - this time, she comes back not been able to find the price - of which I told her the price..so off she goes to go find the barcode. Now this took well over 10 minutes, keeping the other people waiting.<br> <br> Then..it comes to payment time..but now the card machines are not working, of which we were not aware of..so we had to wait for the ONE PERSON WHO WAS HANDLING THE PORTABLE CARD MACHINE AMONGST ALL THE TELLERS...LIKE WHAT THE HEK PEOPLE???? Not once were we told the card machines were not working, and to top it all not once did I receive an apology for the major inconvenience!!! Instead the teller assisting me threw her pen down and crossed her arms. This is seriously bad guys, this is the most pathetic service. Not even the manageress or whoever the person was handling the portable card machine apologised. Get yourselves sorted guys - that centre is dead as is already!
Thank you for taking the time to contact the Checkers supermarket chain.
Certain Checkers branches experienced problems when processing card transactions over the weekend. Checkers is dependent on telecommunications companies for its system connections. We are, however, not happy that yourself and other customers were inconvenienced and are therefore investigating the root cause.
We apologise that this was not explained to you at the time of your visit and for the manner in which you were treated in this instance. The details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations
Thank you for taking the time to contact the Checkers supermarket chain.
Certain Checkers branches experienced problems when processing card transactions over the weekend. Checkers is dependent on telecommunications companies for its system connections. We are, however, not happy that yourself and other customers were inconvenienced and are therefore investigating the root cause.
We apologise that this was not explained to you at the time of your visit and for the manner in which you were treated in this instance. The details of your experience will be brought to the attention of Divisional Management for investigation. One of our representatives will be in contact with you shortly.
In conclusion I would like to thank you for the time and effort you have taken to provide us with this valuable feedback. We realise that it is only with the help of concerned consumers such as yourself that we can continuously strive to improve the overall shopping experience of our customers.
Kind regards
Devon Currie
Customer Relations