Pathetic service

I made a purchas e at chekers Weltevreden on Monday 6/11/23, and my card declined according to their system,I then used my husbands card and it went through,I went to my bank to withdraw money only to find out that the so called declined amount was debited, I then proceeded to the managers office who assured me that the amount will reverse as it happened to others customers as its a problem with my bank, next day I went bank waited their for more then a hour to no avail, as the manager insisted it was my bank,and other customers monies was reversed,manager phoned head office and apperently they aware of this issue and is dealing with it, really now! its Thursday now my bank shows the amount was banked by checkers, so which means I paid twice for the same thing, still no assistance. never knew I had to fight so much for my own money,pathetic service