Pathetic customer service

The service Checkers hyper at Newcastle Mall is appalling. I went to went to purchase a few item one of which was a pro chef grater. I get to the till and the cashier tells me that when scanning the grater the item shows not found. She the calls the front end controller to assist but it seems like the front end controller had no interest in helping but rather chose to play around with another staff member. When I explained I'm in a hurry she then reluctantly took down the details of the item and then went to page for the manager who seemed no where to be found. 5 minutes later and no sign off the manager at all the front end controller then suggests I rather leave the item of which upset me even more as I needed the said item. The reason for her suggesting I leave it is cos she was not really keen on assisting. I then asked her if there is no one else that can be off assistance and she blatantly tells me theres no one at all. I then asked if the manager is in store and she again snaps at me tell me she doesn't know that theres no one else to answer anymore questions of mine. I could see this was a total waste of my time and that I am not going to get any assistance from anyone including an so called on duty manager who I never saw.

In this day an age for items on a shop floor not to be found is shocking and to add to that theres only one person in the entire store that can assist and that was a missing store manager.

Pathetic service from a well known chain store and with staff members reluctant to assist makes me never want to set my foot in that store.

Thanks for a blessed Sunday of " go F yourself sir" we are not here to assist you